Log in to the system k10.am website, you accept the following terms and conditions, which define the procedure and conditions for the purchase of goods by the buyer remotely through the online store. Please read all the details carefully:

k10.am by accessing the website, researching, using and ordering products from the online store, you guarantee to the organization that you agree to the general terms and conditions:

k10. am protects your privacy:

If you request certain information for your identification when using this website, you can be sure that it will be used exclusively in accordance with this Privacy Policy:
k10.am sometimes you can change this policy by updating this page:
The information is necessary to understand your needs and ensure the best quality of the services provided to you, as well as for the following personal reasons:
We may regularly send informational emails about new products, special offers and other information that we believe you are interested in to the email address you provide.
From time to time, we may also use your data to contact you by email, phone, or email for marketing research purposes.
Your information can be used to customize the website according to your interests.
We will not sell, distribute or transfer your personal information to third parties.
One of the mandatory prerequisites is that you are 18 years old and responsible for your purchases.
If you are under the age of majority, it is recommended that you use the website under the supervision of your parents or legal guardian.
For online payments on the website, the necessary personal and card data are entered only on the secure pages of the relevant payment systems / bank.:

k10.am The company has the right to make changes to its terms and conditions at any time without notifying you in advance.

Means of payment

Payment on the website is made in cash upon receipt of the goods or by card payment on the Byblos bank page.

Return and exchange of goods
 

Return and exchange of goods of inadequate quality

If the product delivered to you does not match the description provided on the website, is damaged or has another defect, you can request a replacement for the defective product or a full refund.:

The conformity of the external quality of each product must be checked during delivery, before signing the document on receipt of the goods, or in the presence of the courier by signing the delivery receipt provided by the courier. For this reason, please carefully check the shipment in the presence of the courier and in case of defects, make a refund on the spot or request a replacement for this product. The shipment received by Haypost must be checked on the spot. In case of problems, please contact us.

k10. am is not responsible for problems that arise after the courier leaves (or leaves Haypost), except in certain cases when a defect in the product was discovered during use. In this case, you can replace or return the product within 14 days from the date of delivery of the product. in case of detection of a defect during use, the return or replacement of the product is carried out only if there is a receipt for delivery at the office:

Purchased items cannot be returned if they were custom-made.

Money refund

The refund takes place at the same time.

For example, if you paid with a payment card, the money cannot be refunded in cash and will be refunded by canceling the card transaction:

Responsibility

a) the organization is responsible for the conformity of the product shown with the description and the actual conformity of the product.

B) is responsible for the lost, undelivered and not delivered order to the recipient. :

c) is not responsible for misunderstanding the description provided by the customer on the product page:

d) is not responsible for problems caused by incorrect data filling by the customer.

E) is not responsible for sending or transferring the parcel to a third party due to an incorrectly filled out order request, incorrect address or sending the parcel by the customer.

f) the organization is not responsible for delivery delays that occurred in force majeure circumstances (fire, lack of electricity, system malfunction, etc.):

Delivery

Delivery is carried out through Haypost.